Privacy Policy

CLIENT CONFIDENTIALITY AND PRIVACY

As of 25th May 2018, there are new rules and safeguards governing how your personal data is collected and used. To ensure that I comply with the provisions of the General Data Protection Regulations and the Data Protection Act 2018 I have updated my privacy policy.

Rainbow Osteopathy Clinic policy explains how I collect, use and maintain this information.

I am Anna Balonis Osteopath under Rainbow Osteopathy Clinic , 82 C Breakspears Rd SE4 1TS, London. I provide alternative and complementary therapies services. 

I respect your privacy and never sell your data. I process personal information to enable us to provide health services to our patients, to maintain our accounts and records, promote our services and to support and manage our employees as applicable.

Information I Collect

I may collect and process the following data about you:

Contact and other personal information you provide when booking appointments online or on the telephone.

Information about your current and historical health and lifestyle, for the purpose of making informed clinical decisions and providing safe, effective treatment. This information is collected by your Osteopath (Anna Balonis) 

 verbally during a face-to-face appointment.

Information from surveys that we may use for research purposes, although you do not have to respond to them.

How Your Data will be Used

Your data may be used for:

Email appointment confirmations and text reminders to help you remember your appointments.

Emailing you personalised exercise plans or other relevant health advice .

Accounting, billing. 

Emailing you about changes to our service.

Occasional newsletters and marketing promotions. You are able to unsubscribe from this service when you complete the intake form before your first appointment. You can also opt out at any time via an unsubscribe link in any marketing emails from Rainbow via GoDaddy or by emailing 

Info@rainbowclinic.co.uk. 

Anonymised patient health data may be used by us or third party academic research organisations for research purposes.

Confidentiality

Confidentiality is a legal requirement of Osteopaths, and it is of paramount importance that our patients can trust us with their information. I therefore ensure that:

Paper-based patient records and information are stored securely in a locked filing cabinet when not in use.

Electronic information like phone number and sms conversation is storred on work mobile device. Access to this mobile and data is password protected. 

I (the Osteopath) only view patient information which I need to see.

I keep confidential who visits my practice, where they live, the date and times of their appointments and any other personal or medical details.

How do I protect your data?

Your medical case history information is recorded on paper case histories form and  records are kept in a locked filing cabinet which only be accessed by me, Anna Balonis.  Keys are kept away from public view.

Will Your Data be Shared with Anyone?

We will not share your data with anyone who does not need access without your written consent.*  You have the right to gain access to the personal data we hold about you, free of charge.

Only the following people/agencies will have routine access to your data:

Anna (your Osteopath) in order that she can provide you with treatment and schedule appointments.

We also use GoDaddy to coordinate our messages, so your name and email address may be saved on their server.  We can remove you from the mailing list at any time you request (email to info@rainbowclinic.co.uk) 

Due to legal reasons, we have to keep your medical records for at least 8 years after the last treatment received.

This is a good time to update and correct any personal data we have and add any new health information that may have intervened since your last treatment at Rainbow Osteopathy Clinic. Just contact me by email if you would like to do this.

*Only in the extremely rare instance of a legal order, or where with-holding data may pose a serious safety risk, would data ever be shared without your consent.

How Long Will Your Data be Retained?

Osteopaths have a legal obligation to retain patient records for 8 years after their most recent appointment, or in the case of children until they reach 25 years of age (See the Osteopathic Practice Standards). After these time periods, personal data and medical notes will be destroyed.

Who is Responsible for Data Protection?

Anna Balonis (Osteopath) is responsible for data protection at Rainbow Osteopathy Clinic.  If you have any concerns about how we handle your data, please contact Anna Balonis:

Info@rainbowclinic.co.uk 07476707403. 

If you are not satisfied with our response, then you have the right to raise the matter with the ICO.